I am writing a complaint not with US Airways but with the Philadelphia airport. This airport consistently has delays, very often with no weather. I fly in and out of Philadelphia 2-3 times a month, and am usually delayed on one or both legs of the flight. This evening (9/27/07) we boarded a plane at 7:15 pm for a 7:30 pm flight (US Airways flight 1676). We sat on the runway for 3 and 1/2 hours. This is unacceptable, the plane was warm, and crowded and we had no idea what time we would leave.
At what point will the agencies that manage that facility correct their problems? It is very disheartening to think that we are so content with such sub-standard performance. I will be taking the (Amtrack) Accela going forward, it is on time, reliable, pleasant and very comfortable. The airline industry is a total embarrassment, and this airport is its prized student. It isn't OK to treat customers as captives because you can. The consumer will continue to search and find new ways to travel, that allow them to plan when they can get to the desired destination. Please fix that airport, people like me need to be able to travel conveniently
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I traveled on amtrak and it was late by 6 hrs getting to our station to pick us up, and then just got later and later i was traveling from El Paso Texas going to Pensacola Florida got there 12 hrs late, so 3 hrs isn't that bad..
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